Refunds & cancellation

Cancelling a subscription (Pro / Ultra)

Cancel any time from the Pricing page or by emailing support — no phone call, no retention flow. Cancellation takes effect at the end of your current billing period; you keep access (and your remaining credits) until then, and you won't be charged again after that.

We don't prorate or refund the unused portion of a billing period you've already paid for, except where required by law or in the exceptional cases below.

When we do refund

We'll issue a full refund if:

• You were charged due to a billing error or duplicate charge on our end.
• A paid feature was broken or unusable and we couldn't fix it within a reasonable time.
• You cancel a new subscription within 48 hours of first purchase and haven't meaningfully used the plan's paid allowance yet.

One-time purchases

Credit top-ups are non-refundable once purchased, since credits are usable immediately.

Shadow Captions (discontinued)

Shadow Captions is no longer sold. If you purchased it and haven't redeemed a download code yet, email support for a refund or a manual download link.

How to request one

Email us through the Support page with your account email and what happened. We respond to refund requests within 2-3 business days. Approved refunds are issued back to your original payment method via Razorpay and typically show up within 5-7 business days, depending on your bank.