Support
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Ask about billing, limits, modes, or anything else — I'm ShadowAI's support agent.
Want to know how your data is handled, or what's currently up or down? See Trust & security and System status.
Frequently asked questions
Why did my message fail?+
You may have hit the free plan's daily limit — 30 credits per day, shared across chat, images, and every other tool. Check the credit counter at the top of any tool page, or upgrade to Pro or Ultra on the Pricing page for a much bigger monthly allowance.
What's the difference between the Low, Medium, High, Higher, and Max levels?+
Those are ShadowAI's response-depth (effort) levels, available on every plan (Free, Pro, or Ultra) — not separate plans themselves. Low is fastest and lightest, Medium is the quick everyday default, High and Higher are progressively more careful and higher quality, and Max uses the most reasoning effort for the highest-quality answers and images. Deeper levels cost more credits per message.
Is my data used to train models?+
No — content you send isn't used to train AI models beyond what's needed to serve your own request. Full details are on the Privacy policy page.
How do I delete my account?+
Go to Settings (click your account name at the bottom of the sidebar) to sign out, or email us below and we'll delete your account and data for you.